Even in the best of workplaces, issues and complaints will likely arise sometimes. Many business no matter what the size feel it necessary to have a grievance procedures in place. An Employee Complaint Form is a way for employees to make a written complaint to their employer. Some complaints may include:
- Working conditions
- Management Misconduct
- Policy Violations
It is important to be able to deal with grievances effectively and this means having a medium, allowing employees to communicate any issues or complaints that may arise. This allows the employer the opportunity to resolve the issue in a constructive and effective way thereby reducing the risk of any future issues including litigation. If an employee feels unfairly treated this can result in a serious and potentially costly claim of discrimination.
What about Interoffice Conflict Resolution?
Here is the truth: Conflict is a normal and natural part of any workplace. There are many reasons for conflict in any work setting. Some of the primary causes are:
- Poor Communication: Different communication styles can lead to misunderstandings.
- Different Values: Any workplace is made up of individuals who see the world differently.
- Differing Interests: Conflict occurs when individual workers ‘fight’ for their personal goals, ignoring organizational goals.
- Limited Resources: Too often, employees feel they have to compete for available resources in order to do their job.
- Personality Clashes: All work environments are made up of differing personalities. Unless colleagues understand and accept each other’s approach to work and problem-solving, conflict will occur.
- Poor Performance: When one or more individuals are not performing – not working up to potential – and this is not addressed, conflict is inevitable.
Steps Managers Can Take to Resolve Conflict:
Handling and resolving conflicts that arise in the workplace is one of the biggest challenges managers and employees face. Here are 6 steps you can use to resolve conflicts:
- Speak to each person involved privately to piece together a story.
- Research each version of events and familiarize yourself with it.
- Meet with the main employees involved in the conflict together in a private room.
- Objectively recite the conflict back to participants, telling both sides how you understand it.
- Reach a final solution based on participants’ proposed solutions and ones you’ve come up with as the objective party.
- Log the conflict–both sides of the story–and resolution into a document.
For a full detailed guide for managing conflict resolution between employees, see “Manager Conflict Resolution Guide ”. For a resource employees can use to defuse conflict, see “Employee Conflict Resolution Guide”.