Conflict Resolution

Even in the best of workplaces, issues and complaints will likely arise sometimes. Many business no matter what the size feel it necessary to have a grievance procedures in place. An Employee Complaint Form is a way for employees to make a written complaint to their employer. Some complaints may include:

  • Working conditions
  • Management Misconduct
  • Policy Violations

It is important to be able to deal with grievances effectively and this means having a medium, allowing employees to communicate any issues or complaints that may arise. This allows the employer the opportunity to resolve the issue in a constructive and effective way thereby reducing the risk of any future issues including litigation. If an employee feels unfairly treated this can result in a serious and potentially costly claim of discrimination.

What about Interoffice Conflict Resolution?

Here is the truth: Conflict is a normal and natural part of any workplace. There are many reasons for conflict in any work setting. Some of the primary causes are:

  • Poor Communication: Different communication styles can lead to misunderstandings. conflict-resolution-tip
  • Different Values: Any workplace is made up of individuals who see the world differently.
  • Differing Interests: Conflict occurs when individual workers ‘fight’ for their personal goals, ignoring organizational goals.
  • Limited Resources: Too often, employees feel they have to compete for available resources in order to do their job.
  • Personality Clashes: All work environments are made up of differing personalities. Unless colleagues understand and accept each other’s approach to work and problem-solving, conflict will occur.
  • Poor Performance: When one or more individuals are not performing – not working up to potential – and this is not addressed, conflict is inevitable.

Steps Managers Can Take to Resolve Conflict:

Handling and resolving conflicts that arise in the workplace is one of the biggest challenges managers and employees face. Here are 6 steps you can use to resolve conflicts:

  1. Speak to each person involved privately to piece together a story.
  2. Research each version of events and familiarize yourself with it.
  3. Meet with the main employees involved in the conflict together in a private room.
  4. Objectively recite the conflict back to participants, telling both sides how you understand it.
  5. Reach a final solution based on participants’ proposed solutions and ones you’ve come up with as the objective party.
  6. Log the conflict–both sides of the story–and resolution into a document.
Ignoring conflict is often the easiest way to deal with it, however it won’t make it go away. On the contrary, all it does is pushes it underground, only to have it resurface in a new form. By actively resolving conflict when it occurs, creates a more positive work environment for everyone.

For a full detailed guide for managing conflict resolution between employees, see “Manager Conflict Resolution Guide ”. For a resource employees can use to defuse conflict, see “Employee Conflict Resolution Guide”.